Undercover: Who's Policing Your Bank?.
The Financial Ombudsman is meant to investigate when customers have unresolved complaints against financial institutions. But is there a bias against customers in favour of the banks? Dispatches goes undercover to investigate allegations that staff with little or no training are judging cases, and that some are reaching decisions in favour of the banks without even properly reading case files.
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In any given year, more than 600,000 people are reported missing in the U.S. More than half that number are people of color that the country seems to forget about. Public relations specialist Gabi Mosely - who was once herself one of those forgotten ones - and her crisis management team now make sure there is always someone looking out for the forgotten missing people. But unbeknownst to anyone, this everyday hero is hiding a chilling secret of her own.
