Rip Off Britain - Season 15

From a brand new home, Rip Off Britain HQ in Salford, Angela Rippon, Gloria Hunniford and Julia Somerville are joined by Britain's best consumer experts to help solve the problems you send in every day. In this edition, we reveal customer service failures at one of the country's biggest energy firms, including the case of one woman whose account went from being £200 in credit to £6,000 in debt within days. We ask the new boss whether customer service is going to get better. Plus more frustration for customers of Britain's most complained about pay TV provider, and how one woman ended up with a £5,000 bill for a car accident that wasn't her fault – all because she unwittingly dialled the wrong number.

Gloria Hunniford, Angela Rippon and Julia Somerville are back in Rip Off Britain HQ to investigate more of the problems you send in every day. In this edition, there's trouble at one of Britain's biggest housing associations. We meet tenants living with damp, mould and a rat infestation. Gloria is joined in HQ by housing campaigner and tenant Kwajo Tweneboa, and she challenges one of the firm's bosses to commit to improving conditions.

Also, the postcode lottery of recycling bin collections, which means you may not be able to recycle things that friends and family living in other councils might. And in our advice clinic, solicitor Ayesha Nayyar helps one man tackle the parking fine scam designed to scare you into paying up.

The latest series of Rip Off Britain continues, with consumer champions Julia Somerville, Gloria Hunniford and Angela Rippon taking up the cases for viewers who called for help when things seemed stacked against them. In this edition, the online shopping customers who ordered one thing but got something else altogether and were refused a refund.

We also look at the people caught out by clauses in company T&Cs, which they say were too hard to find. We reveal the holiday firm whose T&Cs are nearly three times longer than a competitor – and we challenge those with some of the wordiest contracts to trim them down. And in our advice clinic, tech expert David McClelland has invaluable tips for tackling the scourge of spam emails.

Angela Rippon, Gloria Hunniford and Julia Somerville are back in Rip Off Britain HQ with some of the country's best consumer experts, on the case for victims of crime who called for help. In this edition, we meet one woman whose credit rating was ruined after scammers took out multiple mobile phone contracts in her name, but she only found out when she tried to apply for a mortgage. We reveal how it could have happened and what you need to do to keep your identity safe. Plus, the scammers hijacking social media profiles to impersonate small businesses and con their customers – leaving the business owner to pick up the pieces. And the car cannibals whose sights could be set on individual parts of your car. We've got the latest on measures to stop them, and advice to help you keep your car safe.

Gloria Hunniford, Julia Somerville and Angela Rippon investigate more of the stories you send in to our HQ every week. In today's edition, the case of a family whose once-loved home is now a wrecked shell after an insurance claim made six years ago went disastrously wrong.

Also, in 2018, the then local government minister, Rishi Sunak, came on our programme to promise a new set of rules to keep private parking companies in check. While he's come a long way since then, the new rules appear to have stalled – we're asking why. And we help two mums and their 26-strong party of karate enthusiasts get a refund out of the airline that seems to be refusing their rights.

Gloria Hunniford, Julia Somerville and Angela Rippon investigate more of your stories, including the shocking case of a man whose phone was stolen right out of his hands and discovered that his bank accounts had been drained via his online banking apps. Why did his bank refuse to reimburse him?

Also, the people hoodwinked by a company claiming it was making legitimate tax rebate claims on their behalf – but the taxman disagreed, and wanted it all back. And the advice clinic takes on holiday refunds and investigates the problems faced by consumers who do not use the internet.

Tune in for plenty of advice to keep your money safe.

Julia Somerville, Gloria Hunniford and Angela Rippon take up the cases of people locked out of their social media accounts by scammers trying to track down their bank details. Tech expert David McClelland reveals how your social media could be an open door to let scammers get to your money – and how you can shut them out.

And have you had a spoof call? One of the biggest companies in the landline and mobile business reveals what it's doing to stop them.

The advice clinic is also on duty, tackling more of your consumer conundrums.

Angela, Gloria and Julia tackle more complaints on your behalf, including the shocking scourge of appliance cover policies that aren't worth a penny. And where do you find a good builder? Beware of one website that doesn't do the checks you might think it should.

Plus, smart meter top tips in the advice clinic.

Gloria Hunniford, Angela Rippon and Julia Somerville get to grips with the tricky problem of compostable and biodegradable packaging. Does the labelling really stack up? Angela's got all the answers.

Also, the delivery companies letting down disabled customers. Will the authorities deliver the crackdown they've promised? And Gloria and Julia are in the advice clinic, where top experts are on duty to solve your consumer problems.

The team reveal the food delivery giants making customers pay for items that were out of stock and never delivered, and challenge them to change their ways. Also, did you get vouchers for your holiday when it was cancelled during Covid? They might be about to expire. Top expert Martyn James has the lowdown on which ones you need to spend before they run out.

Gloria Hunniford, Julia Somerville and Angela Rippon investigate an airport meet-and-greet company that ran up thousands of pounds of fines driving a man's car through central London, leaving him with the bill.

And – all change! The last-minute switch of hotels that left holidaymakers' dreams dashed. Simon Calder is on hand with his own inimitable guide to your holiday rights. Also, the Rip Off Britain advice clinic tackles travel insurance and helps one family owed a flight refund that has not been forthcoming.

Angela Rippon, Julia Somerville and Gloria Hunniford are on the trail of QR codes that led people to spend more than they bargained for. Also, the holiday company that appeared totally trustworthy, but not all was what it seemed. And one man's brush with cryptocurrency that has left him well and truly burned. All that along with more of your questions answered by our top team of experts.

Some companies offer multiple services in the name of ease and simplicity, but what happens when things go wrong? And firms that could be doing a lot more to make life easier. Legal expert Gary Rycroft helps one man who is struggling to deal with his paperwork and bills after a life-changing accident.

Also, guide dogs and minicabs. We investigate how some private hire drivers are serving customers unfairly. And the Advice Clinic takes on warranties and guarantees, asking whether they are worthless or worth their weight in gold.

The team investigate the contracts you've signed up for, but which haven't delivered what you expected, including home repair policies that didn't live up to expectations, car insurance that caused headaches instead of peace of mind, and the funeral plans that fell apart. Julia, Angela and Gloria reveal how you can make sure you don't come a cropper too. All that and more in the advice clinic – with problems sorted, and clear and simple tips on how to keep more of your money in your pocket.

The team explore the online reviews that may not be all they appear to be, and share the very latest advice on how to spot the real from the fake so that you can buy with confidence. Also, we reveal the handy document you must take on your holidays. Simon Calder is back, sharing bags of travel tips, advice and insights. And from greenwashing to counterfeit books, the Advice Clinic team tackles more of your problems head on.