Episode 1
Armed with boundless enthusiasm and some inspiration from Walt Disney, deputy bank manager Claire has got 12 weeks to improve the customer service score at NatWest in Huddersfield.
The first episode of this series - with unique, behind-the-scenes access to a high street bank and its customers - looks at NatWest's bid to win back its customers' trust.
Clare and her straight-talking team are desperate to succeed, but it is not going to be easy. Since the 2008 banking crash, faith in banks has slumped to an all-time low and some customers are quick to anger when it comes to banks. NatWest is owned by RBS, which was bailed out by the government and is still 79 per cent owned by the taxpayer.
One customer, Alan, is livid. He says a cheque has gone missing and he has missed out on a precious eBay auction. Chris feels that he has been given bad advice on a mortgage. With weekly automated phone calls asking customers how satisfied they are, staff are under pressure to get it right.
Claire and her team admit that the banks have got it wrong, but they say customers have to take responsibility too. Tracey is thousands of pounds in debt and facing repossession of her home. There is not much the bank can do to help. Sarah Iqbal sells life insurance at NatWest, but her father is the last person you would see in the bank. He has built his whole life around being super-frugal and avoiding debt.
Can Claire and her team persuade the people of Huddersfield that NatWest is putting the customer first? And is it fair for customers to point the finger at the bank every time? What does the relationship between us and the bank tell us about our thorny relationship with money?
Trailer
Recently Updated Shows
The Count of Monte Cristo
Edmond Dantes, a nineteen-year-old sailor was falsely accused of treason and is imprisoned without trial in the Château d'If, a grim island fortress off Marseille. After many years of captivity he finally escapes and, under the identity of the Count of Monte Cristo, he plans to take revenge on those who have wrongly accused him.
Mountain Men
Have you ever wondered what it would be like to live your life off the grid? Have you wished you could shed the complications of modern society and live in the wilderness, using only the things nature has provided? Meet Eustace Conway, Tom Oar and Marty Meierotto of the new History series Mountain Men, three men who have devoted their lives to survival in its simplest form. But how simple is it really for the Mountain Men?
From the rugged Blue Ridge Mountains of North Carolina to the seven-month-long winters on the Yaak River in Montana to the frigid northern range of Alaska, the country is full of some very unforgiving terrain. Watch as these men face off against mudslides, falling trees, ravaging weather and even hungry animals, to make sure they obtain the food and supplies they will need to make it through the brutal winter months ahead.